Support Channels

  • 1 hour ticket response time

  • A 1–hour Inquiry Response Guarantee

  • Our crew of service technicians will try their best to respond to your support inquiries within about 1 hour. If, however, the situation you have come across requires help from our Administrators’ =Team,= we will address the ticket to the technician on duty and will post a reply to let you know.

  • Top quality support service

  • Top–quality Technical Assist Service

  • Our client assistance Dept will be on duty for you 24x7 to to take care of all service inquiry tickets that you send to us. We offer customer help for all the applications that are pre–configured on your web server. These include our in–house built Hosting Control Panel, the preferred OS along with the server admin panel (based on the VPS type).

  • Intuitive help center

  • A Descriptive Help Section

  • A descriptive and routinely updated articles base is integrated into our in–house built Hosting Control Panel. It provides quick tips about how to conduct all the primary web site maintenance tasks. The Help section offers descriptive how to articles and step–by–step video lessons. You can gain access to the Help zone by clicking on the Help or Video buttons in the top right side of each Control Panel section.