Support Channels

  • 1 hour ticket response time

  • An Easy–to–Navigate Help Center Section

  • The Help Center incorporated into our Hosting Control Panel offers a selection of help articles and regularly asked questions. Aimed at resolving any common issue that you could have, they are written by our support team of professional technicians.

  • Top quality support service

  • How–To Video Clips

  • For users who prefer to find out how to solve a frequently experienced problem by watching a tutorial video clip, we have added a selection of video tutorials to our Hosting Control Panel. All the educational videos are very short and easy to comprehend. They offer step–by–step demonstrations of various website administration activities.

  • Intuitive help center

  • A Sixty–Minute Response Guarantee

  • All our semi–dedicated servers are backed up by a 24x7 support service and include a 60–minute response guarantee. Our skilled customer service technicians will be available around the clock and will rectify any issue that you might possibly come across within maximum sixty minutes after the helpdesk ticket submission. In most instances, an answer will be provided to you in less than twenty minutes.