Customer Support Channels

  • 1 hour ticket response time

  • A 1–hour Response Guarantee

  • Giving excellent support prompt is our top priority, so we backup each cloud hosting plan with a one hour ticket solution guarantee. After you fill in a ticket or send us an email, our customer help support crew will do their best to give the most adequate answer to your case and to supply you with help quickly.

  • Top quality support service

  • A Top–quality Support Service

  • Get in touch with us at any time required. Our crew of technicians will be on–line for you 24x7x365 to reply to all of your enquiries and to sort out any concern that you may have. You are able to submit a customer assistance ticket from the Site Perch Hosting Control Panel or drop an e–mail message at any time. Moreover, on working days, you’re able to ring us or take advantage of the live chatting service.

  • Intuitive help center

  • An Intuitive Help Section

  • If you wish support while working within the Control Panel, you could always select the Help button and track down your question in the list of content articles that will pop up. We have as well turned many of the posts into instructional videos. The list of training videos will come up if you click the Videos press button available on the top right.